Terms and Conditions
1. INTRODUCTION
Welcome to Daraz.com.bd
also hereby known as “we", "us" or "Daraz". We are an
online marketplace and these are the terms and conditions governing your access
and use of Daraz along with its related sub-domains, sites, mobile app,
services and tools (the "Site"). By using the Site, you hereby accept
these terms and conditions (including the linked information herein) and
represent that you agree to comply with these terms and conditions (the
"User Agreement"). This User Agreement is deemed effective upon your
use of the Site which signifies your acceptance of these terms. If you do not
agree to be bound by this User Agreement please do not access, register with or
use this Site. This Site is owned and operated by Daraz Bangladesh
Limited, a company incorporated under the Companies Act, 1994, (Registration
Number: 117773/14).
The Site reserves the right to change, modify, add, or remove portions of these
Terms and Conditions at any time without any prior notification. Changes will
be effective when posted on the Site with no other notice provided. Please
check these Terms and Conditions regularly for updates. Your continued use of
the Site following the posting of changes to Terms and Conditions of use
constitutes your acceptance of those changes.
2. CONDITIONS OF USE
A. YOUR ACCOUNT
To access certain
services offered by the platform, we may require that you create an account
with us or provide personal information to complete the creation of an account.
We may at any time in our sole and absolute discretion, invalidate the username
and/or password without giving any reason or prior notice and shall not be
liable or responsible for any losses suffered by, caused by, arising out of, in
connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user
identification, password, account details and related private information. You
agree to accept this responsibility and ensure your account and its related
details are maintained securely at all times and all necessary steps are taken
to prevent misuse of your account. You should inform us immediately if you have
any reason to believe that your password has become known to anyone else, or if
the password is being, or is likely to be, used in an unauthorized manner. You
agree and acknowledge that any use of the Site and related services offered
and/or any access to private information, data or communications using your
account and password shall be deemed to be either performed by you or authorized
by you as the case may be. You agree to be bound by any access of the Site
and/or use of any services offered by the Site (whether such access or use are
authorized by you or not). You agree that we shall be entitled (but not
obliged) to act upon, rely on or hold you solely responsible and liable in
respect thereof as if the same were carried out or transmitted by you. You
further agree and acknowledge that you shall be bound by and agree to fully
indemnify us against any and all losses arising from the use of or access to
the Site through your account.
Please ensure that the details you provide us with are correct and complete at
all times. You are obligated to update details about your account in real time
by accessing your account online. For pieces of information you are not able to
update by accessing Your Account on the Site, you must inform us via our
customer service communication channels to assist you with these changes. We
reserve the right to refuse access to the Site, terminate accounts, remove or
edit content at any time without prior notice to you. We may at any time in our
sole and absolute discretion, request that you update your Personal Data or
forthwith invalidate the account or related details without giving any reason
or prior notice and shall not be liable or responsible for any losses suffered
by or caused by you or arising out of or in connection with or by reason of
such request or invalidation. You hereby agree to change your password from
time to time and to keep your account secure and also shall be responsible for
the confidentiality of your account and liable for any disclosure or use
(whether such use is authorised or not) of the username and/or password.
B. PRIVACY
Please review our Privacy
Agreement, which also governs your visit to the Site. The personal information
/ data provided to us by you or your use of the Site will be treated as
strictly confidential, in accordance with the Privacy Agreement and applicable
laws and regulations. If you object to your information being transferred or
used in the manner specified in the Privacy Agreement, please do not use the
Site.
C. PLATFORM FOR COMMUNICATION
You agree, understand and
acknowledge that the Site is an online platform that enables you to purchase
products listed at the price indicated therein at any time from any location
using a payment method of your choice. You further agree and acknowledge that
we are only a facilitator and cannot be a party to or control in any manner any
transactions on the Site or on a payment gateway as made available to you by an
independent service provider. Accordingly, the contract of sale of products on
the Site shall be a strictly bipartite contract between you and the sellers on
our Site while the payment processing occurs between you, the service provider
and in case of prepayments with electronic cards your issuer bank. Accordingly,
the contract of payment on the Site shall be strictly a bipartite contract
between you and the service provider as listed on our Site.
D. CONTINUED AVAILABILITY OF THE SITE
We will do our utmost to
ensure that access to the Site is consistently available and is uninterrupted
and error-free. However, due to the nature of the Internet and the nature of
the Site, this cannot be guaranteed. Additionally, your access to the Site may
also be occasionally suspended or restricted to allow for repairs, maintenance,
or the introduction of new facilities or services at any time without prior
notice. We will attempt to limit the frequency and duration of any such
suspension or restriction.
E. LICENSE TO ACCESS THE SITE
We require that by
accessing the Site, you confirm that you can form legally binding contracts and
therefore you confirm that you are at least 18 years of age or are accessing
the Site under the supervision of a parent or legal guardian. We grant you a
non-transferable, revocable and non-exclusive license to use the Site, in
accordance with the Terms and Conditions described herein, for the purposes of
shopping for personal items and services as listed to be sold on the Site.
Commercial use or use on behalf of any third party is prohibited, except as
explicitly permitted by us in advance. If you are registering as a business
entity, you represent that you have the authority to bind that entity to this
User Agreement and that you and the business entity will comply with all
applicable laws relating to online trading. No person or business entity may register
as a member of the Site more than once. Any breach of these Terms and
Conditions shall result in the immediate revocation of the license granted in
this paragraph without notice to you.
Content provided on this Site is solely for informational purposes. Product
representations including price, available stock, features, add-ons and any
other details as expressed on this Site are the responsibility of the vendors
displaying them and is not guaranteed as completely accurate by us. Submissions
or opinions expressed on this Site are those of the individual(s) posting such
content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Site,
but not to download (excluding page caches) or modify the Site or any portion
of it in any manner. This license does not include any resale or commercial use
of this Site or its contents; any collection and use of any product listings,
descriptions, or prices; any derivative use of this Site or its contents; any
downloading or copying of account information for the benefit of another
seller; or any use of data mining, robots, or similar data gathering and
extraction tools.
This Site or any portion of it (including but not limited to any copyrighted
material, trademarks, or other proprietary information) may not be reproduced,
duplicated, copied, sold, resold, visited, distributed or otherwise exploited
for any commercial purpose without express written consent by us as may be
applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page layout, or form)
without our express written consent. You may not use any meta tags or any other
text utilizing our name or trademark without our express written consent, as
applicable. Any unauthorized use terminates the permission or license granted
by us to you for access to the Site with no prior notice. You may not use our
logo or other proprietary graphic or trademark as part of an external link for
commercial or other purposes without our express written consent, as may be
applicable.
You agree and undertake not to perform restricted activities listed within this
section; undertaking these activities will result in an immediate cancellation
of your account, services, reviews, orders or any existing incomplete
transaction with us and in severe cases may also result in legal action:
· Refusal to comply with the Terms and
Conditions described herein or any other guidelines and policies related to the
use of the Site as available on the Site at all times.
· Impersonate any person or entity or to
falsely state or otherwise misrepresent your affiliation with any person or
entity.
· Use the Site for illegal purposes.
· Attempt to gain unauthorized access to or otherwise
interfere or disrupt other computer systems or networks connected to the
Platform or Services.
· Interfere with another’s utilization and
enjoyment of the Site;
· Post, promote or transmit through the Site
any prohibited materials as deemed illegal by The People's Republic of
Bangladesh.
· Use or upload, in any way, any software or
material that contains, or which you have reason to suspect that contains,
viruses, damaging components, malicious code or harmful components which may
impair or corrupt the Site’s data or damage or interfere with the operation of
another Customer’s computer or mobile device or the Site and use the Site other
than in conformance with the acceptable use policies of any connected computer
networks, any applicable Internet standards and any other applicable laws.
F. YOUR CONDUCT
You must not use the
website in any way that causes, or is likely to cause, the Site or access to it
to be interrupted, damaged or impaired in any way. You must not engage in
activities that could harm or potentially harm the Site, its employees,
officers, representatives, stakeholders or any other party directly or
indirectly associated with the Site or access to it to be interrupted, damaged
or impaired in any way. You understand that you, and not us, are responsible
for all electronic communications and content sent from your computer to us and
you must use the Site for lawful purposes only. You are strictly prohibited
from using the Site
· for fraudulent
purposes, or in connection with a criminal offense or other unlawful activity
· to send, use or
reuse any material that does not belong to you; or is illegal, offensive
(including but not limited to material that is sexually explicit content or
which promotes racism, bigotry, hatred or physical harm), deceptive,
misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous,
obscene, pornographic, paedophilic or menacing; ethnically objectionable,
disparaging or in breach of copyright, trademark, confidentiality, privacy or
any other proprietary information or right; or is otherwise injurious to third
parties; or relates to or promotes money laundering or gambling; or is harmful
to minors in any way; or impersonates another person; or threatens the unity,
integrity, security or sovereignty of Bangladesh or friendly relations with
foreign States; or objectionable or otherwise unlawful in any manner
whatsoever; or which consists of or contains software viruses, political
campaigning, commercial solicitation, chain letters, mass mailings or any
"spam”
· Use the Site for
illegal purposes.
· to cause
annoyance, inconvenience or needless anxiety
· for any other
purposes that is other than what is intended by us
G. YOUR SUBMISSION
Anything that you submit
to the Site and/or provide to us, including but not limited to, questions,
reviews, comments, and suggestions (collectively, "Submissions") will
become our sole and exclusive property and shall not be returned to you. In
addition to the rights applicable to any Submission, when you post comments or
reviews to the Site, you also grant us the right to use the name that you
submit, in connection with such review, comment, or other content. You shall
not use a false e-mail address, pretend to be someone other than yourself or
otherwise mislead us or third parties as to the origin of any Submissions. We
may, but shall not be obligated to, remove or edit any Submissions without any
notice or legal course applicable to us in this regard.
H. CLAIMS AGAINST OBJECTIONABLE CONTENT
We list thousands of
products for sale offered by numerous sellers on the Site and host multiple
comments on listings, it is not possible for us to be aware of the contents of
each product listed for sale, or each comment or review that is displayed. Accordingly,
we operate on a "claim, review and takedown" basis. If you believe
that any content on the Site is illegal, offensive (including but not limited
to material that is sexually explicit content or which promotes racism,
bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent,
harassing, blasphemous, defamatory, libellous, obscene, pornographic,
paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise
injurious to third parties; or relates to or promotes money laundering or
gambling; or is harmful to minors in any way; or impersonates another person;
or threatens the unity, integrity, security or sovereignty of Bangladesh or
friendly relations with foreign States; or objectionable or otherwise unlawful
in any manner whatsoever; or which consists of or contains software viruses,
(" objectionable content "), please notify us immediately by
following by writing to us on legal@daraz.com.bd. We will make all practical
endeavours to investigate and remove valid objectionable content complained
about within a reasonable amount of time.
Please ensure to provide your name, address, contact information and as many
relevant details of the claim including name of objectionable content party,
instances of objection, proof of objection amongst other. Please note that
providing incomplete details will render your claim invalid and unusable for
legal purposes.
I. CLAIMS AGAINST INFRINGING CONTENT
We respect the
intellectual property of others. If you believe that your intellectual property
rights have been used in a way that gives rise to concerns of infringement, please raise your concern
through IPP form (Here) or please write to us at ipr@daraz.com and we will make all
reasonable efforts to address your concern within a reasonable amount of time.
Please ensure to provide your name, address, contact information and as many relevant
details of the claim including name of infringing party, instances of
infringement, proof of infringement amongst other. Please note that providing
incomplete details will render your claim invalid and unusable for legal
purposes. In addition, providing false or misleading information may be
considered a legal offense and may be followed by legal proceedings.
We also respect a manufacturer's right to enter into exclusive distribution or
resale agreements for its products. However, violations of such agreements do
not constitute intellectual property rights infringement. As the enforcement of
these agreements is a matter between the manufacturer, distributor and/or
respective reseller, it would not be appropriate for us to assist in the
enforcement of such activities. While we cannot provide legal advice, nor share
private information as protected by the law, we recommend that any questions or
concerns regarding your rights may be routed to a legal specialist.
J. TRADEMARKS AND COPYRIGHTS
Daraz.com.bd, Daraz logo,
D for Daraz logo, Daraz, Daraz Fashion, Daraz Basics and other marks indicated
on our Site are trademarks or registered trademarks in the relevant
jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and
service names are the trademarks or trade dress and may not be used in
connection with any product or service that does not belong to us or in any
manner that is likely to cause confusion among customers, or in any manner that
disparages or discredits us. All other trademarks that appear on this Site are
the property of their respective owners, who may or may not be affiliated with,
connected to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the
Site, information content on the Site and all the website design, including,
but not limited to text, graphics, software, photos, video, music, sound, and
their selection and arrangement, and all software compilations, underlying
source code and software shall remain our property. The entire contents of the
Site also are protected by copyright as a collective work under Bangladeshi
copyright laws and international conventions. All rights are reserved.
K. DISCLAIMER
You acknowledge and
undertake that you are accessing the services on the Site and transacting at
your own risk and are using your best and prudent judgment before entering into
any transactions through the Site. We shall neither be liable nor responsible
for any actions or inactions of sellers nor any breach of conditions,
representations or warranties by the sellers or manufacturers of the products
and hereby expressly disclaim and any all responsibility and liability in that
regard. We shall not mediate or resolve any dispute or disagreement between you
and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or
implied) in respect of quality, suitability, accuracy, reliability,
completeness, timeliness, performance, safety, merchantability, fitness for a
particular purpose, or legality of the products listed or displayed or transacted
or the content (including product or pricing information and/or specifications)
on the Site. While we have taken precautions to avoid inaccuracies in content,
this Site, all content, information (including the price of products),
software, products, services and related graphics are provided as is basis,
without warranty of any kind. We do not implicitly or explicitly support or
endorse the sale or purchase of any products on the Site. At no time shall any
right, title or interest in the products sold through or displayed on the Site
vest with us nor shall Daraz have any obligations or liabilities in respect of
any transactions on the Site.
We shall neither be liable or responsible for any actions or inactions of any
other service provider as listed on our Site which includes but is not limited
to payment providers, instalment offerings, warranty services amongst others
L. INDEMNITY
You shall indemnify and
hold harmless Daraz as owned by Daraz Singapore Private Limited, its
subsidiaries, affiliates and their respective officers, directors, agents and
employees, from any claim or demand, or actions including reasonable attorney's
fees, made by any third party or penalty imposed due to or arising out of your
breach of these Terms and Conditions or any document incorporated by reference,
or your violation of any law, rules, regulations or the rights of a third
party.
You hereby expressly release Daraz as owned by Daraz Singapore Private Limited
and/or its affiliates and/or any of its officers and representatives from any
cost, damage, liability or other consequence of any of the actions/inactions of
the sellers or other service providers and specifically waiver any claims or
demands that you may have in this behalf under any statute, contract or
otherwise.
M. THIRD PARTY BUSINESSES
Parties other than Daraz
and its affiliates may operate stores, provide services, or sell product lines
on the Site. For example, businesses and individuals offer products via
Marketplace. In addition, we provide links to the websites of affiliated
companies and certain other businesses. We are not responsible for examining or
evaluating, and we do not warrant or endorse the offerings of any of these
businesses or individuals, or the content of their websites. We do not assume
any responsibility or liability for the actions, products, and content of any
of these and any other third-parties. You can tell when a third-party is
involved in your transactions by reviewing your transaction carefully, and we
may share customer information related to those transactions with that
third-party. You should carefully review their privacy statements and related
terms and conditions.
N. COMMUNICATING WITH US
When you visit the Site,
or send e-mails to us, you are communicating with us electronically. You will
be required to provide a valid phone number while placing an order with us. We
may communicate with you by e-mail, SMS, phone call or by posting notices on
the Site or by any other mode of communication we choose to employ. For
contractual purposes, you consent to receive communications (including
transactional, promotional and/or commercial messages), from us with respect to
your use of the website (and/or placement of your order) and agree to treat all
modes of communication with the same importance.
O. LOSSES
We will not be
responsible for any business or personal losses (including but not limited to
loss of profits, revenue, contracts, anticipated savings, data, goodwill, or
wasted expenditure) or any other indirect or consequential loss that is not
reasonably foreseeable to both you and us when you commenced using the Site.
P. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND
RELATED PROMISE
We reserve the right to
make changes to the Site, its policies, these terms and conditions and any
other publicly displayed condition or service promise at any time. You will be
subject to the policies and terms and conditions in force at the time you used
the Site unless any change to those policies or these conditions is required to
be made by law or government authority (in which case it will apply to orders
previously placed by you). If any of these conditions is deemed invalid, void,
or for any reason unenforceable, that condition will be deemed severable and
will not affect the validity and enforceability of any remaining condition.
Q. EVENTS BEYOND OUR CONTROL
We will not be held
responsible for any delay or failure to comply with our obligations under these
conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.
R. WAIVER
You acknowledge and
recognize that we are a private commercial enterprise and reserve the right to
conduct business to achieve our objectives in a manner we deem fit. You also
acknowledge that if you breach the conditions stated on our Site and we take no
action, we are still entitled to use our rights and remedies in any other
situation where you breach these conditions.
S. TERMINATION
In addition to any other
legal or equitable remedies, we may, without prior notice to you, immediately
terminate the Terms and Conditions or revoke any or all of your rights granted
under the Terms and Conditions. Upon any termination of this Agreement, you
shall immediately cease all access to and use of the Site and we shall, in
addition to any other legal or equitable remedies, immediately revoke all
password(s) and account identification issued to you and deny your access to
and use of this Site in whole or in part. Any termination of this agreement
shall not affect the respective rights and obligations (including without
limitation, payment obligations) of the parties arising before the date of
termination. You furthermore agree that the Site shall not be liable to you or
to any other person as a result of any such suspension or termination. If you
are dissatisfied with the Site or with any terms, conditions, rules, policies,
guidelines, or practices in operating the Site, your sole and exclusive remedy
is to discontinue using the Site.
T. GOVERNING LAW AND JURISDICTION
These terms and
conditions are governed by and construed in accordance with the laws of The
People's Republic of Bangladesh. You agree that the courts, tribunals and/or
quasi-judicial bodies located in Dhaka, Bangladesh shall have the exclusive
jurisdiction on any dispute arising inside Bangladesh under this Agreement.
U. CONTACT US
You may reach us here
V. OUR SOFTWARE
Our software includes any
software (including any updates or upgrades to the software and any related
documentation) that we make available to you from time to time for your use in
connection with the Site (the "Software").
You may use the software solely for purposes of enabling you to use and enjoy
our services as permitted by the Terms and Conditions and any related
applicable terms as available on the Site. You may not incorporate any portion
of the Software into your own programs or compile any portion of it in
combination with your own programs, transfer it for use with another service,
or sell, rent, lease, lend, loan, distribute or sub-license the Software or
otherwise assign any rights to the Software in whole or in part. You may not
use the Software for any illegal purpose. We may cease providing you service
and we may terminate your right to use the Software at any time. Your rights to
use the Software will automatically terminate without notice from us if you
fail to comply with any of the Terms and Conditions listed here or across the
Site. Additional third party terms contained within the Site or distributed as
such that are specifically identified in related documentation may apply and
will govern the use of such software in the event of a conflict with these
Terms and Conditions. All software used in any of our services is our property
and/or our affiliates or its software suppliers and protected by the laws of
Bangladesh including but not limited to any other applicable copyright laws.
When you use the Site, you may also be using the services of one or more third
parties, such as a wireless carrier or a mobile platform provider. Your use of
these third party services may be subject to separate policies, terms of use,
and fees of these third parties.
You may not, and you will not encourage, assist or authorize any other person
to copy, modify, reverse engineer, decompile or disassemble, or otherwise
tamper with our software whether in whole or in part, or create any derivative
works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual
updates at any time and without notice to you.
3. CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)
Please read these
conditions carefully before placing an order for any products with the Sellers
(“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions
signify your agreement to be bound by these conditions.
A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with
conditions relating to the sale of products or services on the Site.
B. THE CONTRACT
Your order is a legal
offer to the seller to buy the product or service displayed on our Site. When
you place an order to purchase a product, any confirmations or status updates
received prior to the dispatch of your order serves purely to validate the
order details provided and in no way implies the confirmation of the order
itself. The acceptance of your order is considered confirmed when the product
is dispatched to you. If your order is dispatched in more than one package, you
may receive separate dispatch confirmations. Upon time of placing the order, we
indicate an approximate timeline that the processing of your order will take
however we cannot guarantee this timeline to be rigorously precise in every
instance as we are dependent on third party service providers to preserve this
commitment. We commit to you to make every reasonable effort to ensure that the
indicative timeline is met. All commercial/contractual terms are offered by and
agreed to between you and the sellers alone. The commercial/contractual terms
include without limitation price, shipping costs, payment methods, payment
terms, date, period and mode of delivery, warranties related to products and
services and after sales services related to products and services. Daraz does
not have any control or does not determine or advise or in any way involve
itself in the offering or acceptance of such commercial/contractual terms
between the you and the Sellers. The seller retains the right to cancel any
order at its sole discretion prior to dispatch. We will ensure that there is
timely intimation to you of such cancellation via an email or sms. Any
prepayments made in case of such cancellation(s), shall be refunded to you
within the time frames stipulated here.
D. RETURNS
Please review our Returns
Policy here.
E. PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are listed in
Bangladeshi Taka (BDT) and are inclusive of VAT and are listed on the Site by
the seller that is selling the product or service. Items in your Shopping Cart
will always reflect the most recent price displayed on the item's product
detail page. Please note that this price may differ from the price shown for
the item when you first placed it in your cart. Placing an item in your cart
does not reserve the price shown at that time. It is also possible that an
item's price may decrease between the time you place it in your basket and the
time you purchase it.
We do not offer price matching for any items sold by any seller on our Site or
other websites.
We are determined to provide the most accurate pricing information on the Site
to our users; however, errors may still occur, such as cases when the price of
an item is not displayed correctly on the Site. As such, we reserve the right
to refuse or cancel any order. In the event that an item is mispriced, we may,
at our own discretion, either contact you for instructions or cancel your order
and notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and your
prepayment processed. If such a cancellation occurs on your prepaid order, our
policies for refund will apply. Please note that Daraz posses 100% right on the
refund amount. Usually refund amount is calculated based on the customer paid
price after deducting any sort of discount and shipping fee.
We list availability information for products listed on the Site, including on
each product information page. Beyond what we say on that page or otherwise on
the Site, we cannot be more specific about availability. Please note that
dispatch estimates are just that. They are not guaranteed dispatch times and
should not be relied upon as such. As we process your order, you will be
informed by e-mail or sms if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various
reasons. The Site reserves the right to refuse or cancel any order for any
reason at any given time. You may be asked to provide additional verifications
or information, including but not limited to phone number and address, before
we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to
obtain validation of your payment details before providing you with the product
and to verify the personal information you shared with us. This verification
can take the shape of an identity, place of residence, or banking information
check. The absence of an answer following such an inquiry will automatically
cause the cancellation of the order within a reasonable timeline. We reserve
the right to proceed to direct cancellation of an order for which we suspect a
risk of fraudulent use of banking instruments or other reasons without prior
notice or any subsequent legal liability.
Refund Voucher
· Refund voucher can be redeemed on our
Website, as full or part payment of products from our Website within the given
timeline.
· Refund voucher cannot be used from
different account.
· Vouchers are not replaceable if expired.
· Refund Voucher code can be applied only
once. The residual amount of the Refund Voucher after applying it once, if any,
will not be refunded and cannot be used for next purchases even if the value of
order is smaller than remaining voucher value.
Promotional Vouchers
· Each issued promotional voucher (App
voucher and New customer voucher) will be valid for use by a customer only
once. Multiple usages changing the identity is illegal.
· Both promotional voucher and cart rule
discount may not be added at the same time.
· Promotional voucher is non-refundable and
cannot be exchanged for cash in part or full and is valid for a single
transaction only.
· Promotional voucher may not be valid during
sale or in conjunction with any special promotion.
· Voucher will work only if minimum purchase
amount and other conditions are met.
· Daraz reserves the right to vary or
terminate the operation of any voucher at any time without notice.
· Daraz shall not be liable to any customer
or household for any financial loss arising out of the refusal, cancellation or
withdrawal of any voucher or any failure or inability of a customer to use a
voucher for any reason.
· Vouchers are not replaceable if expired.
· No promotional offer can be made for baby
nutrition products.
Reward Vouchers
· Customers who have already been listed in
Daraz for fraudulent activities will not be eligible to avail any voucher and
will not be eligible to participate in any campaign.
· A customer shall not operate more than one
account in a single device.
Promotional Items
· One customer will be able to purchase one
11tk deal and mystery box during the promotional period.
Security and Fraud
· When you use a voucher, you warrant to
Daraz that you are the duly authorized recipient of the voucher and that you
are using it in good faith.
· If you redeem, attempt to redeem or
encourage the redemption of voucher to obtain discounts to which you are not
entitled you may be committing a civil or criminal offence
· If we reasonably believe that any voucher
is being used unlawfully or illegally we may reject or cancel any voucher/order
and you agree that you will have no claim against us in respect of any
rejection or cancellation. Daraz reserves the right to take any further action
it deems appropriate in such instances
F. RESELLING DARAZ PRODUCTS
Reselling Daraz products
for business purpose is strictly prohibited. If any unauthorized personnel is
found committing the above act, legal action may be taken against him/her.
G. TAXES
You shall be responsible
for payment of all fees/costs/charges associated with the purchase of products
from the Site and you agree to bear any and all applicable taxes as per
prevailing law.
H. REPRESENTATIONS AND WARRANTIES
We do not make any
representation or warranty as to specifics (such as quality, value,
saleability, etc) of the products or services listed to be sold on the Site
when products or services are sold by third parties. We do not implicitly or
explicitly support or endorse the sale or purchase of any products or services
on the Site. We accept no liability for any errors or omissions, whether on
behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract
entered into between you and the sellers. We cannot and do not guarantee your
actions or those of the sellers as they conclude transactions on the Site. We
are not required to mediate or resolve any dispute or disagreement arising from
transactions occurring on our Site.
We do not at any point of time during any transaction as entered into by you
with a third party on our Site, gain title to or have any rights or claims over
the products or services offered by a seller. Therefore, we do not have any
obligations or liabilities in respect of such contract(s) entered into between
you and the seller(s). We are not responsible for unsatisfactory or delayed
performance of services or damages or delays as a result of products which are
out of stock, unavailable or back ordered.
Pricing on any product(s) or related information as reflected on the Site may
due to some technical issue, typographical error or other reason by incorrect
as published and as a result you accept that in such conditions the seller or
the Site may cancel your order without prior notice or any liability arising as
a result. Any prepayments made for such orders will be refunded to you per our
refund policy as stipulated here.
I. BUYER POLICY
Please review our Buyer
Policy here.
J. OTHERS
· Stock availability: The orders are subject to availability of stock.
· Delivery Timeline: The delivery might take longer than usual
timeframe/line to be followed by Daraz.
Delivery might be delayed due to force majeure event which includes, but not
limited to, political unrest, political event, national/public holidays,etc
· Cancellation: Daraz retains unqualified right to cancel any order
at its sole discretion prior to dispatch and for any reason which may include,
but not limited to, the product being mispriced, out of stock, expired,
defective, malfunctioned, and containing incorrect information or description
arising out of technical or typographical error or for any other reason.
· Refund Timeline: If any order is canceled, the payment against such
order shall be refunded within 10 to 15 working days, but it may take longer
time in exceptional cases. Provided that received cash back amount, if any,
will be adjusted with the refund amount.
You confirm that the product(s) or service(s) ordered by you are purchased for
your internal / personal consumption and not for commercial re-sale. You
authorize us to declare and provide declaration to any governmental authority
on your behalf stating the aforesaid purpose for your orders on the Site. The
Seller or the Site may cancel an order wherein the quantities exceed the
typical individual consumption. This applies both to the number of products
ordered within a single order and the placing of several orders for the same
product where the individual orders comprise a quantity that exceeds the
typical individual consumption. What comprises a typical individual's consumption
quantity limit shall be based on various factors and at the sole discretion of
the Seller or ours and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to
you.
Please note that we sell products only in quantities which correspond to the
typical needs of an average household. This applies both to the number of
products ordered within a single order and the placing of several orders for
the same product where the individual orders comprise a quantity typical for a
normal household.Please review our Refund Policy here.
